Emergency Fire Damage Restoration Process

2/13/2024 (Permalink)

1. A SERVPRO of Reston/Herndonprofessional will contact you within one hour to arrange for service. 

• We understand the importance of letting you know help is on the way, right away. 

2. Within four hours, a trained professional will arrive on-site prepared to begin emergency mitigation services (if necessary).

• Timely response is key to preventing further damage. 
• Timely mitigation can mean the difference between restoring property and replacing it. 

3. The loss site will be reviewed with you, and your questions and concerns will be addressed. A SERVPRO of Reston/Herndon Professional will: 

• Identify the source of loss.
• Identify the source of your concerns. 
• Identify the types of residue present. 
• Identify safety issues. 

4. A SERVPRO of Reston/Herndon will begin pretesting for restorability. By pretesting, four key questions are answered: 

• What is unable to be restored?
• What is restorable and what methods of restoration will be most effective?
• What areas and items are unaffected? 
• What areas need to be reviewed by the Adjuster or Property Owner?

5. The scope of the project will be communicated to you or your adjuster if a claim has been filed. 

6. The structure and contents will be cleaned and restored by SERVPRO of Reston/Herndon Professionals. 

7. After the work has been completed, a final work through will be conducted with you to help ensure your satisfaction. 

SERVPRO of Reston/Herndon has trained and certified technicians to help you in the event of fire damage to your home or business. 

Call us at (703)471-6040.